FAQ

1. What is a preorder?

All our products are made-to-order. Preordering means your item is custom-made just for you once you place your order. Please allow 3–4 weeks for production before it ships.

2. Can I return or exchange my order?

Because every piece is made to order, we do not accept returns, refunds, or exchanges. Please double-check your size and style before completing your order.

3. How do I know my size?

Check the size guide on each product page for exact measurements. If you’re between sizes, we recommend sizing up for the best fit, especially for hoodies and sweatsuits.

4. When will my order ship?

Preorders take about 3–4 weeks to produce. Once your order ships, you’ll receive a tracking number via email.

5. Can I cancel or change my order?

Once your preorder is placed, we cannot cancel or modify it. Make sure all details are correct before submitting your order.

6. How can I track my order?

After your order ships, you’ll get a tracking number via email. Use it to follow your package’s journey.

7. How can I contact you?

Hit us up anytime at ingenious2o24@outlook.com or use our Contact Us page form. CJ & the team usually respond within 24–48 hours.

8. Do you ship internationally?

Yes! We ship globally. International shipping rates and times vary depending on your location.

9. Are your drops limited?

Yes — all our products are limited and made-to-order, which means once it’s gone, it’s gone. Early access gives you a head start!

10. How can I join the Ingenious community?

Follow us on socials and subscribe to SMS/email updates to get early access, exclusive drops, and behind-the-scenes content. Join the movement, not just the brand.